Terms & Conditions
Terms of service.
Your use of this site and our services constitutes your agreement to follow and be bound by this Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use the Site. If you do not agree to these terms or any amendments of these terms since you last used the Site, please do not use the Site.
Right to Change Site.
We reserve the right, at any time and at our sole discretion, to modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.
Indemnification
You agree to defend, indemnify and hold us harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site, our services and/or your breach of any representation, warranty, or other provision of the Agreement.
Privacy & Security
The customer information that we collect is simply to ensure that purchases can be processed in an effective and timely manner. All the information that we receive is kept secure and will not be disclosed to any other parties, no matter what the circumstances. The information that is provided by the customer is used to form our email database. Being a part of this database means customers will be the first to know about new products, various specials and sale items. It is easy to join and leave the email database as you please.
We do not, and have no need to record any credit card details. This is because we are using Stripe, a secure gateway for online payment. This allows transactions to take place in real time and goes through Stripe’s system meaning no credit card details are recorded on our website. You can click here to view Stripe’s privacy policy.
Colours & Visuals.
We make every effort to display the colours of our canvas prints as accurately as possible on-screen. However, please note that because computer monitors and mobile screens display colours differently, we cannot guarantee that your monitor's display of any colour will perfectly match the final physical print.
Manufacturing Variations.
Canvas printing and hand-wrapping is a manual craft process. While we hold ourselves to strict quality standards, natural alignments and wrapping placement may differ or vary slightly from the digital mockups by up to 5%, which is considered normal for custom, hand-finished art pieces. All prints remain the property of Goodio Canvas until paid in full.
Stock Availability.
Frame material and canvas stock levels can vary. In the rare event that a design or raw material ends up being out of stock after you purchase, our customer service team will touch base immediately to offer a full refund or a suitable alternative.
Shipping & Returns Policy
Rates.
We offer flat-rate shipping of $9.00 NZD across New Zealand, and FREE shipping automatically applied to all bundle orders of 3 prints or more ($60+).
Dispatch & Delivery.
All canvases feature next-day dispatch from our workshop. We cannot take direct responsibility for any damage, loss, or delay caused during the external courier transit process, but we provide tracking numbers for peace of mind.
Condition.
To be eligible for a refund or exchange, the returned canvas must arrive back at our facility in perfect, undamaged condition in its original packaging.
Return Logistics.
Return courier shipping is organized and paid for at the customer’s expense. You must use a track-and-trace courier service, as the item remains your responsibility until it safely arrives back with us.
Damaged or Faulty Items.
In accordance with the New Zealand Consumer Guarantees Act, if your canvas arrives damaged by the courier or features a genuine printing defect, we will absolutely replace it or issue a full refund. Please contact us within 48 hours of delivery with a photo of the issue so we can sort it out for you immediately.
Change of Mind
Because every canvas is freshly printed and hand-wrapped right here in our workshop, we do not accept returns, exchanges, or refunds for change of mind, incorrect ordering, or situational humour preferences. Please review your design choices carefully before completing checkout.
Non-Returnable Items.
Clearance items and custom-designed bespoke canvases outside of our standard collection cannot be returned or exchanged. Original shipping charges are non-refundable. We currently only offer shipping and returns within New Zealand.